Avaya CallPilot 600r, Maintenance And Diagnostics, Page: 47 / 106

Channel and Multimedia Monitors
The Channel Monitor shows the status of call channels. The call channels are the connections
between the server and the switch that carry the call signals to CallPilot.
The Multimedia Monitor shows the status of multimedia channels. The multimedia channels
are the DSP ports that process the calls. They are the voice, fax, and speech-recognition
channels.
Disabling call channels
If you must take the CallPilot system out of service to perform software or hardware
maintenance, Avaya recommends that you disable all call channels first. There are two ways
to disable the call channels:
• Courtesy stop the channels (preferred method).
After you courtesy stop call channels, CallPilot waits until the channels are no longer
active before disabling them, instead of suddenly terminating active calls.
• Stop the channels.
When you stop channels, you suddenly disable them and terminate all active calls.
The Maintenance screen
Use the Maintenance screen in CallPilot Manager to do the following:
• Obtain general information about components.
• View component states.
• Start and stop components.
• Run integrated diagnostic tests.
• View the results of the last diagnostic test run against a component.
What the Maintenance screen provides
The Maintenance screen identifies the server platform and switch connectivity type. This
screen also provides a tree, which when expanded, lists the physical and logical hardware
Channel and Multimedia Monitors
Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010 47