Avaya CallPilot 600r, Maintenance And Diagnostics, Page: 14 / 106

The maintenance and diagnostic activities discussed in this guide are divided into two groups of
activities:
• troubleshooting and diagnostics (identifying the cause of system problems and resolving
them)
• performing hardware maintenance
This guide is for administrators, technicians, and engineers responsible for maintaining a
CallPilot server. This guide assumes that you have basic computing skills and are familiar with
the necessary safety procedures.
If you are not able to resolve your system problem with the resources described in this guide,
you can also refer to the Troubleshooting Guide (NN44200-700)
Note:
Avaya continually updates the Troubleshooting Guide, which is available at
www.avaya.com/support.
The "Starting up and shutting down the CallPilot server" chapter in the Installation and
Configuration Task List (NN44200-306) explains how to restart, shut down, and power up the
CallPilot server. The system can ask you to perform one or more of these tasks while
maintaining your server.
Preparing for maintenance activities
Before you proceed with hardware maintenance activities, review the 600r Server Hardware
Installation (NN44200-307) guide for the following information:
• required tools and equipment
• recommended safety precautions for electrostatic discharge, handling cards, and
handling your server
Customer Documentation Map
The following diagram shows the overall organization and content of the CallPilot
documentation suite.
Table 2: CallPilot Customer Documentation Map
Fundamentals
Avaya CallPilot® Fundamentals Guide (NN44200-100)
Outlining maintenance and diagnostics activities
14 Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010