Avaya CallPilot 600r, Maintenance And Diagnostics, Page: 67 / 106

CallPilot services
The Service Name pane shows the status of services from a CallPilot perspective. The status
shown in the Windows Services Control Panel can state that a service is running, but it may
not actually be fully running or in service from a CallPilot perspective. Refer to the System
Monitor tool Channel Monitor tab for the true status.
The services listed under Service Name are either running or in full service when CallPilot is
functioning optimally. If any CallPilot services are stopped, investigate the cause. Call Avaya
technical support for assistance.
Note:
Although Avaya recommends that you investigate any stopped services, some services are
not critical. CallPilot can continue to handle call processing even with some services
stopped.
The critical services that are required for basic CallPilot call answering are listed in the following
table. For your reference, the equivalent names as they appear in the Windows Control Panel
are also listed.
CallPilot System Monitor Windows Control Panel equivalent
CTMS Service CTMS Server
Telephony (TAPI) Telephony Service
MCE SLEE CallPilot SLEE Service
MCE Notification CallPilot MWI Service
MAS Notification CallPilot Notification Service
MAS CCR CallPilot Call Channel Router
MAS BCR CallPilot Blue Call Router
SQL Anywhere Adaptive Server Anywhere—DB_SQLANY
MAS MltmediaCache CallPilot Multimedia Cache
MAS MltmediaVol1 CallPilot Multimedia Volume 1
MAS MltmediaVol102 (TRP only) CallPilot Multimedia Volume 102 (TRP only)
MAS MltmediaVol103 (TRP only) CallPilot Multimedia Volume 103 (TRP only)
MAS Rsrc. Pckg. 1 CallPilot Resource Package1
CallPilot services
Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010 67