Avaya CallPilot 600r, Maintenance And Diagnostics, Page: 62 / 106

Utility Description
Note:
This status is more accurate than the status that Windows
provides in the Services Control Panel.
• particulars about the CallPilot System, such as names,
keycodes, serial numbers, IP addresses, and system
numbers
CPTrace Tool Gathers trace statements from the LDAP Directory
Synchronization, CallPilot Player, and My CallPilot.
Backup Restore Tool Use this utility to perform full system backups and restores of
all critical data, including messages and configuration
information.
Accessing the system utilities
All CallPilot utilities are accessible from the CallPilot server in the Start → Programs → CallPilot
→ System Utilities menu.
Diagnostics Tool
The Diagnostics Tool lets you enable or disable CallPilot startup diagnostics. CallPilot startup
diagnostics automatically identify hardware problems that can exist when the system and its
services are started. After you disable startup diagnostics, you can save time during system
maintenance operations where restarts or call processing services restarts are required. Three
steps are recommended:
• Use the Diagnostics Tool to turn off CallPilot startup diagnostics.
• Perform system maintenance.
• Use the Diagnostics Tool to turn on CallPilot startup diagnostics.
To access the Diagnostics Tool
On the Windows desktop, click Start → Programs → CallPilot → System Utilities →
Diagnostic Tool.
Using Avaya CallPilot® system utilities
62 Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010