Cordless Headset Troubleshooting
133
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Headset registration is not
working.
The Headset and the Deskset are
not communicating with each
other.
Confirm you have placed the Headset in the
Charger before you press
on the Deskset.
If registration does not start, try lifting the Headset
out of the Charger for a few seconds then placing
it back.
Poor audio quality. Speech is
cutting out.
The Headset is almost out of
range or is experiencing
interference.
You may be close to being out of range. Try moving
closer to the Deskset.
Other electronic products can cause interference
with your Headset. Try installing the Deskset far
away from devices such as TVs, microwaves, or
other cordless devices.
If the problem persists, check audio quality on the
Deskset. If the Deskset audio quality is poor, refer
to
“Resolving Audio Echoes” on page 101
for
solutions.
HEADSET
key on the Deskset
does not work.
The Headset is in cradle or
powered down.
Confirm that the Headset is out of its cradle before
you press
HEADSET
.
Confirm that the Headset has sufficient power.
When out of the Charger the ON/OFF LED should
be solid blue.
MUTE
key on the Deskset
does not mute the Headset.
The
MUTE
key on the Deskset
and Headset are separate.
Only the
MUTE
key on the Headset mutes calls. The
MUTE
key on the Deskset does not work with the
Headset.
Symptom
Probable Cause
Corrective Action
