Deskset Troubleshooting
124
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Cannot transfer call to
external line.
Transferring to an external line
has been disabled, or no lines
are available.
Check that transferring to an external line has been
enabled (see
“Call Forward - No Answer to an
Outside Line” on page 42
).
Ensure that the Gateway is connected to the
network.
All PSTN lines may be in use. If so, try again later.
Caller ID is not working. The
display shows
and a
digit for the name, and the
same digit for the phone
number.
Your organization does not
subscribe to Caller ID service or
you have DSL phone lines
without filters installed.
Caller ID is a subscription service. You must subscribe
to this service from your local telephone service
provider for this feature to work on your phone.
The caller must be calling from an area that supports
Caller ID.
Both you and your caller’s telephone service
providers must use Caller ID compatible equipment.
If you have DSL phone lines, confirm that you have a
DSL filter plugged in between each Deskset and DSL
wall jack.
DDN (Directory Dial Numbers)
numbers do not dial out
properly from the Call Log.
This System does not support
DDN.
DDN numbers in the Call Log are treated like all other
Caller ID phone numbers.
Symptom
Probable Cause
Corrective Action
