General Troubleshooting
110
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
An Extension number was not
changed correctly.
That Extension may have been
on a call while the Extension
number was changed in the
WEBUI or someone tried to
change the extension number to
a number that was already being
used.
Change the Extension number again. Make sure no
one is at using that Extension while you are
changing its settings.
External caller cannot find
extension in Company
Directory.
The user for that Deskset has not
recorded his or her name.
To record a name, see
“Basic Settings” on page 85
.
You hear static, sudden
silences, gaps in speech, or
garbled speech.
You may be experiencing
network problems.
Your LAN administrator should ensure the following
minimum guidelines are met:
z
A switched network topology is recommended
(using standard 10/100 Ethernet switches that
carry traffic at a nominal rate of 100 Mbit/s).
z
The office network infrastructure should use
Cat5 wiring.
Do not connect a network server PC to the PC port
on the Deskset.
Make sure the network cable is solidly plugged in.
If you tug on the cable, the plug should remain
inserted.
Symptom
Probable Cause
Corrective Action
