Common Troubleshooting Procedures
104
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Reintroducing a Deskset Into the System
If the Deskset screen displays
Synch Failed
,
Kicked
, or
Synchronizing
for a long time, you may need to remove the Deskset
from the system and reintroduce it. This problem may have been caused by the Deskset having been part of a different network
or be the result of a network disruption, which may have been caused by an AC power failure.
To reintroduce a Deskset into the system:
1. Ensure that the Deskset is connected to the same LAN subnet as other system Gateways, Desksets, and the PC you will
use to access the WEBUI.
Confirm that the first three octets of the IP address match other devices in the system.
2. If you want to retain the programming for this problem Deskset, back up the Deskset.
a. Log onto the Deskset WEBUI as the System Administrator. Use the Deskset’s IP address, shown in the Deskset
Information Menu.
b. Click
Device Management
, then click
Backup/Restore
.
c. Under
Backup Deskset User Settings
, select the extension to back up from the drop-down list. Again, make sure
you are logged in using that extension’s IP address.
d. Click
Backup Extension
and save the file to a specified location on your computer. You will need to locate and
retrieve this file later, so make sure you remember where you saved it. If you back up the extension less than one
minute after creating another backup, you may overwrite the earlier one. The file name will be in the format:
backup_ds_[extension number]_[year]_[month]_[day]_[time].cfg
.
3. To perform a complete factory reset, insert a pen or the end of a paper clip into the reset switch (located on the underside
of the Deskset) and hold until
Restoring Factory Defaults
appears on the screen (approximately 5 seconds).
