Deskset Troubleshooting
123
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide
Deskset does not
automatically forward a call
to an external phone number.
Forwarding to external line has
been disabled or Call Forward All
settings are incorrect.
Check that Forwarding to an external line has been
enabled (see
“Call Forward - No Answer to an
Outside Line” on page 42
).
Check that Call Forward All is on (
FWD ON
should
appear in top right corner of screen while in
Idle mode).
Ensure that a valid external number has been entered
as a destination number. Entering a
9
before the
number is not necessary.
Confirm that
Call Forward All target
is set
to .
Cannot manually forward a
call to Voicemail.
Cannot forward a ring group call.
Ring group calls cannot be forwarded. However, the
System Administrator can designate a Deskset as a
forwarding destination if the call is unanswered. If
that Deskset does not answer the forwarded call, the
call will be forwarded again according to that
Deskset’s settings. See
“To change the Ring Group
settings:” on page 66
.
Cannot transfer call to
extension.
The extension is unavailable.
Check if the destination extension is disconnected
from the network.
Ensure that the extension exists.
All the destination extension’s lines may be busy.
If the party you have on hold hangs up, call back and
start the transfer process again.
Symptom
Probable Cause
Corrective Action
