Altigen MAX Communication Server ACC 6.0, Administration Manual

Page: 225 / 453

Chapter 15: Extension Configuration
MAXCS ACC 6.0 Administration Manual 211
Select one of the following options for no answer call handling:
•
Forward to Extension —Select an extension number in the drop-down list. See “A
10-Hop Limit to Call Forwarding for Direct Calls” on page 208.
•
Forward to Voice Mail
•
Forward to AA —select the auto attendant number to use in the drop-down list
under the option.
•
Forward to Line Park —use the drop-down list to select a Line Park group to route
the call to. (See “Line Park Configuration” on page 259.)
Enabling One Number Access
This check box option is available to all extension types, but with qualifications:
•
It is available to physical extensions only when the Forward to Voice Mail option
is selected.
•
It is not available when Forward to AA , Forward to Extension , or Forward to
Line Park is selected.
Configuring One Number Access
One Number Access (ONA) gives the caller an option to find the extension user when the
extension is ring no answer. Caller still has the option to leave a voice mail if the system
is unable to find the extension user.
Note:
Options on the tab are disabled unless One Number Access has been enabled as
a
No Answer option on the Answering tab of the Extension Configuration
window.
Figure 9. Enable One Number Access option on the Answering tab
Also, if the Enable Do Not Disturb option is selected in the Answering tab, the
call is forwarded to voice mail regardless of ONA settings.