Altigen MAX Communication Server ACC 6.0, Administration Manual

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Chapter 22: Workgroup Configuration
MAXCS ACC 6.0 Administration Manual 275
Press “0” Option
This option allows a caller to press “0” while listening to this workgroup’s greeting. When
the caller presses “0,” the call will forward to the specified destination. Use the drop-
down list to spedify a forwarding destination for the call:
Voice Mail , AA , Extension ,
Group , Operator (default), Outside Number , or Line Park .
If you choose to forward to an Outside Number , select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix and phone number.
Voice Mail Access Option
To allow agents of a workgroup to access the group’s voice mail in AltiAgent (AltiAgent’s
WG VM tab), select the group and check Enable agents to access voice mailbox of
workgroup .
Setting Message Notification Options
To set notification options on new incoming e-mail and voice messages, click the
Notification tab in the Workgroup Configuration window, and select the workgroup
number from the Group List .
Figure 5. Workgroup Configuration, Notification tab
Individual users can also configure Message Notification within the AltiGen Voice Mail
System.
Retention Length of
Saved Number of days saved messages are archived by the
system. The range is
1 – 90 days, with a default of
60.
Parameter Description