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Chapter 22: Workgroup Configuration
278
MAXCS ACC 6.0 Administration Manual
To work with workgroup call handling options, click the
Call Handling
tab in the
Workgroup Configuration window, and select the workgroup number from the
Group
List
.
Figure 6. Workgroup Configuration, Call Handling tab
Handling Busy Calls
You have several options for handling calls when the workgroup extension is busy. If you
do not enable busy call handling, the caller simply hears a busy signal.
To enable the options, select the
Enable Busy Call Handling
check box, then select
from the following forwarding options:
•
Group Queue
—The caller will stay in the workgroup queue waiting for any agent to
become available. If there is no agent logged in at this moment, the system will use
Group Logout Handling
to handle this call.
•
Group
Voice
•
AA
—forward caller to an auto attendant.
•
Extension
—forward caller to an extension.
•
Group
—forward caller to another group.
•
Line Park
—forward caller to a Line Park group.
Forwarding All Calls
When you do not want the workgroup to handle any calls, check the
Enable Forward
To
option in the Forward All Calls section of the
Call Handling
tab, and select an option.
The forwarding options are as follows:
•
To
Voice Mail
•
To an
Extension
—select an extension number in the drop-down list.
•
To
AA
—select the AA to use in the drop-down list below the option.
Summary of Contents for MAX Communication Server ACC 6.0
Page 1: ...MAX Communication Server Administration Manual ACC 6 0 Update 1 1 2009 4413 0001 6 0 Update 1...
Page 14: ...xii MAXCS ACC 6 0 Administration Manual...
Page 16: ...2 MAXCS ACC 6 0 Administration Manual...
Page 34: ...Chapter 1 Overview 20 MAXCS ACC 6 0 Administration Manual...
Page 98: ...Chapter 6 Voice Mail Configuration 84 MAXCS ACC 6 0 Administration Manual...
Page 124: ...Chapter 9 Call Recording Configuration 110 MAXCS ACC 6 0 Administration Manual...
Page 128: ...Chapter 10 Application Extension Configuration 114 MAXCS ACC 6 0 Administration Manual...
Page 186: ...Chapter 13 In Call Routing Configuration 172 MAXCS ACC 6 0 Administration Manual...
Page 198: ...Chapter 14 Out Call Routing Configuration 184 MAXCS ACC 6 0 Administration Manual...
Page 230: ...Chapter 15 Extension Configuration 216 MAXCS ACC 6 0 Administration Manual...
Page 238: ...Chapter 16 Setting Up IP Extensions 224 MAXCS ACC 6 0 Administration Manual...
Page 254: ...Chapter 18 Mobile Extension Configuration 240 MAXCS ACC 6 0 Administration Manual...
Page 272: ...Chapter 20 Paging Group Configuration 258 MAXCS ACC 6 0 Administration Manual...
Page 276: ...Chapter 21 Line Park Configuration 262 MAXCS ACC 6 0 Administration Manual...
Page 298: ...Chapter 22 Workgroup Configuration 284 MAXCS ACC 6 0 Administration Manual...
Page 316: ...Chapter 24 Network Configuration Guidelines for VoIP 302 MAXCS ACC 6 0 Administration Manual...
Page 350: ...Chapter 25 Enterprise VoIP Network Management 336 MAXCS ACC 6 0 Administration Manual...
Page 370: ...Chapter 27 System Report Management 356 MAXCS ACC 6 0 Administration Manual...
Page 392: ...Chapter 28 Microsoft Exchange Integration 378 MAXCS ACC 6 0 Administration Manual...
Page 400: ...Chapter 29 TAPI Integration 386 MAXCS ACC 6 0 Administration Manual...
Page 439: ...MAXCS ACC 6 0 Administration Manual 425 UDP 10060 UDP 30 000 31 000 TCP 10064...
Page 440: ...426 MAXCS ACC 6 0 Administration Manual...