Altigen MAX Communication Server ACC 6.0, Administration Manual

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Chapter 28: Microsoft Exchange Integration
358
MAXCS ACC 6.0 Administration Manual
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The MAX Communication Server ACC/ACM 6.0 software
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Microsoft Outlook client: either Outlook 2003 or Outlook 2007. To integrate with
Exchange 2007, Outlook 2007 should be installed at the MAXCS system.
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A second Windows server for Exchange, loaded with Exchange Server 2003 or 2007
software, as appropriate. If it is an Exchange 2007 server, it should be installed on
64-bit system(s) with Windows 2003 64-bit or above OS. Unified Messaging, Client
Access, and Mailbox Server roles should be installed with Exchange Server 2007.
( Important : When you install the Exchange Server, you must log in as the Domain
Administrator, NOT the Local Administrator.)
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The MAXCS system and the Exchange server system must belong to the same
domain, with a network throughput rate of no less than 100Mbps and without any
Web proxies in between.
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AltiGen Services must be installed and started with the user account
<
Domainname >\AltiGen_<AltiServ SystemName >.
For example, ALTICHINA\AltiGen_TELESYSTEM.
This service account must have a mailbox in the Exchange server that is different
from the previous version.
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Exchange Server Services must be started
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Successful ping from Exchange Server to MAXCS and vice versa
To verify requirements, do the following, as necessary:
1. To check the Windows version, click the Start button, select Run , type winver in
the Run dialog box, and click OK . This opens an About Windows dialog box that
displays the version of Windows running on your system.
2. To check the MAXCS version, select About from the Help menu of MaxAdmin. The
version displayed should be MAX Communication Server ACM 6.0 or higher.
3. To check the Exchange Server version, click About in the Exchange Administrator.
4. To check the domain name on each system:
Right-click My Computer and choose Properties . In the System Properties dialog
box, the Domain name is displayed on the Computer Name tab.
The Domain names need to be the same on the two systems.
5. To verify AltiGen Services:
a. On the system running MAXCS, go to Services :
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In Windows XP, select Start > Control Panel > Administrative Tools >
Services .
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In Windows 2003, select Start > Administrative Tools > Services .
A Windows Services window opens, as in this example.