viii MAXCS ACC 6.0 Administration Manual
Setting Call Handling Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Handling Busy Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Forwarding All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Handling Unanswered Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Number of Rings Before Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Setting IntraGroup Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Queue Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Setting Queue Phrase Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Queue Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Expected Wait Time Sampling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Queue Overflow Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Quit Queue Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Supervisor Queue Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Agent Logout Reason Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
C
HAPTER
23
Managing and Using MeetMe Conference . . . . . . . . . . . . . . . . . . 285
Setting the MeetMe Conference Extension . . . . . . . . . . . . . . . . . . . . . . . . . 286
MeetMe Conference Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Working in the MeetMe Conference Window . . . . . . . . . . . . . . . . . . . . . . . 287
Creating a Meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .289
E-mailing a Meeting Invitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Modifying the E-mail Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293
Starting and Stopping a Meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Continuing a Meeting Beyond Its Duration Time . . . . . . . . . . . . . . . . . . . 293
Joining a Meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
C
HAPTER
24
Network Configuration Guidelines
for VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
ISP/Intranet Quality of Service (QoS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
WAN Bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
WAN Router Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Firewall Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Network Using NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Network Configuration Guidelines for AltiGen IP Phones . . . . . . . . . . . . . . . 297
Configuration Guidelines for NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Private Network Configuration Example . . . . . . . . . . . . . . . . . . . . . . . . . 297
VPN Network Configuration Example . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
C
HAPTER
25
Enterprise VoIP Network Management . . . . . . . . . . . . . . . . . . . . 303
Understanding VoIP Bandwidth Requirements . . . . . . . . . . . . . . . . . . . . . . .304
Opening Enterprise Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305
Changing the Enterprise Manager Password . . . . . . . . . . . . . . . . . . . . . . 307
Setting VoIP Codec Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Assigning Codec Profiles to IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . 310
Summary of Contents for MAX Communication Server ACC 6.0
Page 1: ...MAX Communication Server Administration Manual ACC 6 0 Update 1 1 2009 4413 0001 6 0 Update 1...
Page 14: ...xii MAXCS ACC 6 0 Administration Manual...
Page 16: ...2 MAXCS ACC 6 0 Administration Manual...
Page 34: ...Chapter 1 Overview 20 MAXCS ACC 6 0 Administration Manual...
Page 98: ...Chapter 6 Voice Mail Configuration 84 MAXCS ACC 6 0 Administration Manual...
Page 124: ...Chapter 9 Call Recording Configuration 110 MAXCS ACC 6 0 Administration Manual...
Page 128: ...Chapter 10 Application Extension Configuration 114 MAXCS ACC 6 0 Administration Manual...
Page 186: ...Chapter 13 In Call Routing Configuration 172 MAXCS ACC 6 0 Administration Manual...
Page 198: ...Chapter 14 Out Call Routing Configuration 184 MAXCS ACC 6 0 Administration Manual...
Page 230: ...Chapter 15 Extension Configuration 216 MAXCS ACC 6 0 Administration Manual...
Page 238: ...Chapter 16 Setting Up IP Extensions 224 MAXCS ACC 6 0 Administration Manual...
Page 254: ...Chapter 18 Mobile Extension Configuration 240 MAXCS ACC 6 0 Administration Manual...
Page 272: ...Chapter 20 Paging Group Configuration 258 MAXCS ACC 6 0 Administration Manual...
Page 276: ...Chapter 21 Line Park Configuration 262 MAXCS ACC 6 0 Administration Manual...
Page 298: ...Chapter 22 Workgroup Configuration 284 MAXCS ACC 6 0 Administration Manual...
Page 316: ...Chapter 24 Network Configuration Guidelines for VoIP 302 MAXCS ACC 6 0 Administration Manual...
Page 350: ...Chapter 25 Enterprise VoIP Network Management 336 MAXCS ACC 6 0 Administration Manual...
Page 370: ...Chapter 27 System Report Management 356 MAXCS ACC 6 0 Administration Manual...
Page 392: ...Chapter 28 Microsoft Exchange Integration 378 MAXCS ACC 6 0 Administration Manual...
Page 400: ...Chapter 29 TAPI Integration 386 MAXCS ACC 6 0 Administration Manual...
Page 439: ...MAXCS ACC 6 0 Administration Manual 425 UDP 10060 UDP 30 000 31 000 TCP 10064...
Page 440: ...426 MAXCS ACC 6 0 Administration Manual...
