Altigen MAX Communication Server ACC 6.0, Administration Manual

Page: 267 / 453

Chapter 19: Hunt Group Configuration
MAXCS ACC 6.0 Administration Manual 253
•
Ring Next Available Member —a round-robin method that attempts to evenly
distribute calls among the group members. This method sends the call to the next
member configured in a hunt group (regardless of whether the previous member is
busy or not). In other words, if the previous call was sent to #3 in the group, the
present call is sent to #4, if #4 is not busy.
•
Ring All Available Members —all extensions in a hunt group.
Note:
When this option is enabled, a single hunt group can have no more than 20
members.
In addition, calls to the hunt group with this option enabled have higher
priority than other hunt group calls. Therefore, if an agent belongs to multiple
hunt groups, one of which has this option enabled, a call to that hunt group
will be distributed before others, regardless of its Wait Time in the queue.
In addition, if you check the Enable Single Call Handling for Agent check box, the
system will not send calls to an agent who puts a call on hold. If this option is not
checked, the system will distribute calls to the agent even if the agent has a call on hold.
In other words, this configuration determines if an agent can get multiple hunt group
calls or not.
Handling Calls when Group Members Are RNA/Logged Out
You can set calls to forward to a specified destination when all group members either do
not answer the call (RNA) or are logged out. To do so, in the
GroupRNA/Logout
Handling section of the Call Handling tab, check the Enable Forward to check box,
and select a destination from the drop-down list. The forwarding options are the same
as for “Forwarding All Calls” on page 251.
Setting Queue Management Options
In the Queue Management tab of Huntgroup Configuration, you can specify which
greetings and updates to use and you can set the update interval. For each hunt group
you can either use the system default audio peripheral configuration or you can set up
a custom configuration.
Figure 6. Huntgroup Configuration, Queue Management tab