Altigen MAX Communication Server ACC 6.0, Administration Manual

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Chapter 25: Enterprise VoIP Network Management
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MAXCS ACC 6.0 Administration Manual
In the event that multiple systems have a same extension or group number created, the
following situations may occur:
1. Extension 401 is created in System A for local purposes. Users in Systems B and C
cannot dial and ring extension 401.
2. Extension 402 is created in both Systems A and B. You may intentionally set it up
this way so that System A and B users can dial 402 for their local purposes. Ext. 402
may be used for connecting to a paging device, for example.
3. Extension 403 is created in all systems. It is defined as Global when created in
System A and not defined as Global when created in Systems B and C. This conflict
requires resolution, or else System B and C users cannot dial to the Global extension
in System A.
4. Extension 404 is created in Systems A and B as Global prior to the creation of the
VoIP domain. This conflict also requires resolution to determine which system will
host the Global extension.
Changing an Extension’s Scope from Local to Global
If you need to resolve a conflict by making a Local extension into a Global extension,
follow these steps:
1. Select the extension in the User panel, and click the
Resolve tab.
2. Select the server name/extension where you would like the Global extension to
reside.
3. Click the Change to Global button.
Ext System A System B System C Scope Note
401 Local Not Found Not Found Local 1
402 Local Local Not Found Local 2
403 Global Local Local Conflict 3
404 Global Global Local Conflict 4