C-56
Programming Tables
Chapter - Customer Database Programming
FLASH 60
ACD* Group 564 Programming
1
Group Name
2
Alternate Group
3
Overflow Station
4
Supervisor
5
CIQ Threshold (00-99)
6
Wrap-Up Timer (000-999)
7
Primary Agent
8
Secondary Agent
9
Guaranteed RAN
10
Primary RAN
11
Secondary RAN
12
Transferred RAN
13
Overflow Timer (000-600)
14
Call Factor (0-999)
ACD* Group 565 Programming
1
Group Name
2
Alternate Group
3
Overflow Station
4
Supervisor
5
CIQ Threshold (00-99)
6
Wrap-Up Timer (000-999)
7
Primary Agent
8
Secondary Agent
9
Guaranteed RAN
10
Primary RAN
11
Secondary RAN
12
Transferred RAN
13
Overflow Timer (000-600)
14
Call Factor (0-999)
Table C-13: ACD Group Parameters (FLASH 60)
Содержание Starplus Triad-S
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