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2-32 Call Forward - Preset
Chapter 2 - Features and Operation
Call Forward - Preset
Description
The Call Forward Preset feature allows the system database to be configured so that
incoming CO Lines, which are programmed to ring at a particular station, can be forwarded
elsewhere in the system predetermined by programming. This feature is active if the station
ringing is not answered in a specified time, and is particularly useful in overflow applications
in which a Voice Mail or Auto Attendant may be in use.
A station may have one designated preset forward location defined in the database.
Each station in the system may, independently, have incoming CO calls preset forwarded
to the following destinations:
Preset Call Forward - ACD, Voice Mail, UCD, or Hunt Groups -- CO Lines can be Preset
Forwarded to ring to one of the group types in the system (ACD, Hunt Voice Mail, or UCD).
CO lines do not Preset Forward to a busy ACD Group. Each time the Preset Forward Timer
expires (a total of 5 attempts), the group is checked for an idle station.
Preset Call Forward - Off-Net -- CO Lines can be preset forwarded to ring Off-Net via
speed dial from any station. After the expiration of the preset forward timer, the system
selects an idle CO line, dials the off-net location, then connects the two CO lines.
Preset Call Forward - Per CO Line -- The Preset Call Forward feature allows each CO line
to be preset call forwarded on a per CO line basis. This allows a CO line to initially ring at
multiple stations and forward to a predetermined destination. The destination can be a
station or Hunt Group. Each CO line has a Preset Forward Timer. Each CO line also has a
VMID field to allow specific VM digits to be sent when a CO line forwards to a VM group.
Feature applies to initial CO ringing lines only.
If a forward destination is programmed in the CO line field, the CO call forwards to
that destination after the CO Preset Forward timer expires. This forward occurs
regardless of how many or how few stations the line is ringing on. Once the CO line is
answered and transferred, station call forwarding rules are in effect.
Calls still follow all call or busy forwards, however, CO preset forward forwards the call
if the first forward destination has not answered the call. VMID digits per CO line
override station VMID. Calls ringing into ACD, UCD or VM Groups continue to ring the
group. The CO call does not forward when ringing one of these types of groups.
Preset Call Forward - Stations -- Each station user may have Preset Call Forward in the
database to direct incoming, transferred, as well as intercom calls to other destinations in
the system. The system allows for different destinations based on a Busy or a No Answer
condition, as wells as internal versus external (CO) call.