Index
i
Index
Numerics
3-Digit Area/Office Code Table (LCR) B-6
6-Digit Office Code Table (LCR) B-7
911
911 Feature 2-4
Enhanced 911 Integration 2-6
Enhanced 911 Power Failure Station 2-7
911 Alert 2-5, 3-5
A
Account Code 2-7
Account Codes
Forced 2-8
Initialize Verified Account Code Table 2-12
Print Verified Account Codes 2-13
Traveling COS (Verified) 2-9
ACD 4-3
ACD Call Qualifier 4-7
ACD Member Status 4-8
ACD Overflow Available/Unavailable 4-9
ACDAvailable/Unavailable 4-5
Agent Login/Logout 4-10
Agent Queue Status Display 4-4
Agent Recall 4-11
Alternate Group Assignments 4-12
Call Factor 4-6
Call Qualifier Tone 4-12
Calls in Queue Threshold 4-13
Group Name 4-13
Guaranteed Message Announcement 4-14
Guaranteed Message Timer 4-15
Help 4-3
Incoming CO Direct Ringing 4-15
Initialize ACD Group Parameters 4-32
Message Interval Timer 4-15
No-Answer Recall Timer 4-16
No-Answer Retry Timer 4-16
Overflow Station Assignment 4-9
Overflow Station Forwarding 4-17
Overflow Timer 4-18
PC/ACD Baud Rate Display 4-18
PC/ACD Interface Trace 4-19
PC/ACD Trace Port Assignment 4-19
Primary Agent Assignments 4-20
Primary Recorded Announcement 4-20
Print ACD Group Parameters 4-33
Recorded Announcement Tables 4-21
Recorded Announcements 4-21
Ring Timer 4-24
Secondary Agents 4-24
Secondary Recorded Announcement (RAN)
4-25
Supervisor Calls in Queue Status Display 4-
25
Supervisor Login/Logout 4-26
Supervisor Monitor with Barge-In 4-27
Supervisor Station Assignment 4-29
Transferred Recorded Announcement
(RAN) 4-30
Wrapup Timer 4-30
Zap Tone 4-31
ACD Agent Queue Status Display 4-4
ACD Available/Unavailable 4-5
ACD Call Factor 4-6
ACD Call Qualifier 4-7
ACD Help 4-3
ACD Member Status 4-8
Administration Access 2-94
Administration Password 2-96
Allow Table 2-243
Alternate ACD Group Assignments 4-12
Answering a Recall 2-199
Answering Machine Emulation 2-14
Attendant
Attendant Directory List Programming 3-8
Attendant Disable Outgoing CO Line 3-12
Attendant Override 3-12
Attendant Setting Time and Date 3-13
Attendant Unavailable (Alternate Position)
3-15
CO Line External (Off-Net) Forward 3-5
Custom Messages 3-6
Day/Night/Special 3-8
Содержание Starplus Triad-S
Страница 1: ...STARPLUSTM Triad S Feature Package 4 System Programming Operation...
Страница 14: ...xii Contents...
Страница 16: ...xiv Figures...
Страница 26: ...N O T E S...
Страница 192: ...2 166 Least Cost Routing Chapter 2 Features and Operation INTENTIONALLY BLANK...
Страница 304: ...N O T E S...
Страница 326: ...N O T E S...
Страница 372: ...4 48 Uniform Call Distribution Chapter 4 Call Distribution ACD UCD...
Страница 374: ...N O T E S...
Страница 388: ...A 16 ICLID Call Management Tables Chapter ICLID Caller ID...
Страница 390: ...N O T E S...
Страница 416: ...B 28 Programming LCR Tables Chapter Least Cost Routing...
Страница 418: ...N O T E S...
Страница 484: ...C 68 Programming Tables Chapter Customer Database Programming Table C 21 6 Digit Area Code Routing Table Area Code Route...
Страница 486: ...C 70 Programming Tables Chapter Customer Database Programming...
Страница 488: ...N O T E S...
Страница 504: ...D 18 Part Numbers Chapter Flash Codes and Numbering Plans...