Automatic Call Distribution
4-23
Chapter 4 - Call Distribution - ACD/UCD
To program a Table for a CO Line port:
1. Press the TABLE X flexible button (1-8).
2. Dial [1] for CO Port Interface type.
3. Dial the desired CO line number, using a 4-digit format, e.g., for CO line 1, enter 0001.
4. Enter message duration (000-300 seconds).
5. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To program a Table for an SLT port:
1. Press the TABLE X flexible button (1-8).
2. Dial [2] for SLT Port Interface type.
3. Dial the desired SLT station number, using a 4-digit format, e.g., for SLT station number
120, enter 0120.
4. Enter message duration (000-300 seconds).
5. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To program a Table for a RAN Hunt Group port:
1. Press the TABLE X flexible button (1-8).
2. Dial [3] for RAN Hunt Group.
3. Dial [0458-0461] for RAN Hunt Group used.
4. Enter message duration (000-300 seconds).
5. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To program a Table for digital voice mail:
1. Press the TABLE X flexible button (1-8).
2. Dial [4] for the Digital Voice Mail function type.
3. Dial the desired Voice Mail Group number, using a 4-digit format, e.g., for Voice Mail
Group 440, enter 0440.
4. Dial a three-digit menu number [000-999].
5. Dial [0-9].
0 = No DTMF Detection, No Messages Played. (Default)
1 = DTMF Detection, No Message.
2 = No DTMF, Place In Queue Message.
3 = DTMF Detection, Place In Queue Message.
4 = No DTMF, Hold Time Message.
5 = DTMF Detection, Hold Time Message.
6 = No DTMF, Both Messages.
7 = DTMF Detection, Both Messages.
8 = Not used at this time.
9 = Not used at this time.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To clear entries:
1. Press the [#] button.
2. Then press HOLD.
Содержание Starplus Triad-S
Страница 1: ...STARPLUSTM Triad S Feature Package 4 System Programming Operation...
Страница 14: ...xii Contents...
Страница 16: ...xiv Figures...
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Страница 372: ...4 48 Uniform Call Distribution Chapter 4 Call Distribution ACD UCD...
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Страница 388: ...A 16 ICLID Call Management Tables Chapter ICLID Caller ID...
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Страница 416: ...B 28 Programming LCR Tables Chapter Least Cost Routing...
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Страница 484: ...C 68 Programming Tables Chapter Customer Database Programming Table C 21 6 Digit Area Code Routing Table Area Code Route...
Страница 486: ...C 70 Programming Tables Chapter Customer Database Programming...
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Страница 504: ...D 18 Part Numbers Chapter Flash Codes and Numbering Plans...