ACD Group Programming
6-13
Call Factor
Programming Steps
1. Press the CALL FACTOR flexible button
(FLASH 60, Button #14)
. The
following message displays:
2. Enter a valid number (0-999 minutes) for the desired call factor time.
(0 disables this function.)
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
The Call Factor feature is used exclusively with the digital voice mail to
provide the average call duration to the caller. This feature can be
activated from administration or the ACD supervisor can use a flexible
button, [580]+5XX (ACD Group XXX (Call Factor), to enter the
factor (average call duration).
The following formula is used to calculate the average call duration:
(Place in Queue) (Call Factor)
----------------------------------------------
Number of Agents Logged into Group
ACD 5 X X CA LL FAC TOR
0 -99 9
X X X
Содержание Starplus Triad 1
Страница 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Страница 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
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Страница 224: ...4 Station Attributes Programming This chapter describes the steps and procedures necessary to program station attributes...
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Страница 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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