6-6
ACD Group Programming
Description
When an overflow station is assigned, callers that remain in queue for a
specified amount of time are routed to the assigned overflow station. The
overflow station may not be one of the ACD group stations. Only CO calls
transferred to a ACD group overflow to the overflow station when RAN
tables are assigned.
ACD Supervisor
Programming Steps
1. Press the ACD SUPV flexible button
(FLASH 60, Button #4)
.
2. Enter a valid station number of the desired ACD Supervisor station.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Deleting an ACD Supervisor Station
1. Press [#] three times.
2. Then press the HOLD button.
Description
The ACD Supervisor Station assignment feature provides a means to
assign each ACD group a supervisor. This Supervisor Station can receive
the calls in queue display in real time, receives No Answer/Out of Service
conditions, HELP displays from the groups to which the supervisor is
assigned, and can barge-in on active calls in their ACD Group or groups.
A supervisor can be assigned in ADMIN to a group or groups to receive
the help request and out of service (OOS) messages. If a supervisor
station is assigned in ADMIN, it is considered logged in. A supervisor can
dial a supervisor login code [576] followed by the ACD group that the
supervisor is logging into and their 4-digit Agent ID number.
ACD 5 X X SU P ER V ISOR STA
X X X
Содержание Starplus Triad 1
Страница 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Страница 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Страница 17: ...xiv March 2001...
Страница 20: ...xvi March 2001...
Страница 21: ...xvii March 2001...
Страница 23: ......
Страница 55: ...1 34 Database Upload Download Routine...
Страница 57: ......
Страница 147: ...2 92 Local Number Name Translation Table...
Страница 149: ......
Страница 224: ...4 Station Attributes Programming This chapter describes the steps and procedures necessary to program station attributes...
Страница 225: ......
Страница 271: ...4 48 Page C Introduction...
Страница 273: ......
Страница 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
Страница 281: ......
Страница 303: ...6 24 PC ACD Interface Trace...
Страница 305: ......
Страница 319: ......
Страница 333: ...8 16 Voice Mail Index Table...
Страница 335: ......
Страница 351: ......
Страница 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
Страница 371: ......
Страница 399: ......
Страница 455: ...viii March 2001...