6-12
ACD Group Programming
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
The Transferred RAN Message is for CO callers who are transferred to an
ACD group. This forces callers transferred to an ACD Group to listen to
the announcement prior to entering the queue or ringing an agent.
ACD Overflow Timer
Programming Steps
1. Press the OVERFLOW TIMER flexible button
(FLASH 60, Button #13)
.
The following message displays:
2. Enter a valid number on the dial pad which corresponds to
000-600 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
The ACD Overflow Timer determines the total length of time a caller
remains in queue for a particular ACD group. When the timer expires, the
caller is routed to the designated overflow station.
The timer starts when an incoming call is answered and presented to the
first recorded announcement. Transferred CO callers overflow at the
expiration of the Overflow Timer.
By default, the ACD Overflow Timer is set for 60 seconds and is variable
from 000–600 seconds.
ACD 5 X X OV ER FLOW
0 00- 60 0
06 0
Содержание Starplus Triad 1
Страница 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Страница 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
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Страница 55: ...1 34 Database Upload Download Routine...
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Страница 147: ...2 92 Local Number Name Translation Table...
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Страница 224: ...4 Station Attributes Programming This chapter describes the steps and procedures necessary to program station attributes...
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Страница 271: ...4 48 Page C Introduction...
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Страница 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Страница 303: ...6 24 PC ACD Interface Trace...
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Страница 333: ...8 16 Voice Mail Index Table...
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Страница 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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