6-10
ACD Group Programming
Guaranteed RAN
Programming Steps
1. Press the GUARANTEED RAN flexible button
(FLASH 60, Button #9)
.
The following message displays:
2. Enter a valid number (1-8 for) the desired RAN Announcement Table
or a (#) to remove the entry.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
A Guaranteed Message announcement may be assigned to the group to
force callers to listen to the announcement prior to entering the queue or
ringing an agent.
Callers listening to this type of announcement may dial digits (up to 14)
using their dial pad. These digits can then be compared against the Local
Number/Name Translation Table and routed to destinations based on
table overrides. These digits (or a translation table entry’s digit/name)
then show on an agent’s display as calling number identification digits.
This RAN function is only used for incoming CO calls to ACD Groups.
Primary RAN
Programming Steps
1. Press the PRIMARY RAN flexible button
(FLASH 60, Button #10)
. The
following message displays:
2. Enter a valid number (1-8) for the desired RAN Announcement Table
or a (#) to remove the entry.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
ACD 5 X X G UAR A NT EED R AN
1- 8
X
ACD 5 X X P RIM AR Y R AN
1- 8
X
Содержание Starplus Triad 1
Страница 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Страница 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
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Страница 55: ...1 34 Database Upload Download Routine...
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Страница 147: ...2 92 Local Number Name Translation Table...
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Страница 224: ...4 Station Attributes Programming This chapter describes the steps and procedures necessary to program station attributes...
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Страница 271: ...4 48 Page C Introduction...
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Страница 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Страница 303: ...6 24 PC ACD Interface Trace...
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Страница 333: ...8 16 Voice Mail Index Table...
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Страница 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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