6-16
ACD Timers
ACD No-Answer Recall Timer
Programming Steps
1. Press the NO-ANSWER RECALL TIMER flexible button
(FLASH 61,
Button #5)
. The following message displays:
2. Enter a valid number which corresponds to 000-300 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
If a call routed to a station via ACD is not answered by the ACD
Agent/Station before the No-Answer Recall Timer expires, the call is
returned to ACD Queue with the highest priority. In addition, the station
that failed to answer the ringing ACD call is placed into an out-of-service
(OOS) state. By default, the ACD No-Answer Timer is at 000 (disabled) and
is variable from 000–300 seconds.
ACD No-Answer Retry Timer
Programming Steps
1. Press the NO-ANSWER RETRY TIMER flexible button
(FLASH 61,
Button #6)
. The following message displays:
2. Enter a valid number on the dial pad which corresponds to
000-999 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
N O - AN S R ECA LL
0 00- 30 0
00 0
N O A N SWE R R ETR Y
0 00- 99 9
30 0
Содержание Starplus Triad 1
Страница 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Страница 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
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Страница 55: ...1 34 Database Upload Download Routine...
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Страница 147: ...2 92 Local Number Name Translation Table...
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Страница 224: ...4 Station Attributes Programming This chapter describes the steps and procedures necessary to program station attributes...
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Страница 271: ...4 48 Page C Introduction...
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Страница 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Страница 303: ...6 24 PC ACD Interface Trace...
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Страница 333: ...8 16 Voice Mail Index Table...
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Страница 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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