ACD Group Programming
6-3
ACD Group Programming
Programming Steps
If the system is in the programming mode, continue using the program
codes. If starting to program here, enter the programming mode.
1. Press
FLASH
and dial
[60]
.
2. Enter the group number (550-565) on the dial pad.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
There can be 16 ACD groups of up to 252 stations each. The ACD groups
use a pilot hunting technique. If the pilot number is dialed, the assigned
stations in that ACD group are searched for the station in an idle
condition for the longest period of time.
Each ACD Group may have an assigned Alternate ACD Group, an
Overflow Station, and up to 252 stations as ACD members. The eight
system RAN ports (tables) may also be referenced on a per ACD group
basis. By default, ACD Group Tables are empty. The buttons on the digital
telephone are defined as shown:
GROUP
NAME
ALTERNATE
GROUP
OVERFLOW
STATION
SUPERVISOR
=
1
Q
=
2
W
=
3
E
=
4
R
CIQ
THRESHOLD
WRAP-UP
TIMER
PRIMARY
AG ENTS
SECONDARY
AGENTS
=
5
T
=
6
Y
=
7
U
=
8
I
GUARANTEED
RAN
PRIMARY
RAN
SECONDARY
RAN
TRANSFERRED
RAN
=
9
O
=
10
P
=
11
A
=
12
S
OVERFLOW
TIMER
CALL
FACTOR
=
13
D
=
14
F
=
15
G
=
16
H
=
1 7
J
=
1 8
K
=
19
L
=
20
;
PREVIOUS
GROUP
NEXT
GROUP
NEW
RANG E
=
21
Z
=
22
X
=
23
C
=
24
V
Содержание Starplus Triad 1
Страница 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Страница 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Страница 17: ...xiv March 2001...
Страница 20: ...xvi March 2001...
Страница 21: ...xvii March 2001...
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Страница 55: ...1 34 Database Upload Download Routine...
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Страница 147: ...2 92 Local Number Name Translation Table...
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Страница 224: ...4 Station Attributes Programming This chapter describes the steps and procedures necessary to program station attributes...
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Страница 271: ...4 48 Page C Introduction...
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Страница 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Страница 303: ...6 24 PC ACD Interface Trace...
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Страница 333: ...8 16 Voice Mail Index Table...
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Страница 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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Страница 455: ...viii March 2001...