6-8
ACD Group Programming
Description
After completion of a ACD call (on-hook) the agent is not subjected to
another ACD call for the duration of the Auto Wrap-Up Timer allowing
the agent to finish call related work or access other facilities. This lets
agents remove themselves from the group (e.g., DND, Call Forward) or
originate another call. By default, the ACD Auto Wrap-Up Timer is set for
4 seconds and is variable from 000-999 seconds.
Primary Agents
Programming Steps
1. Press the PRIMARY AGENT flexible button
(FLASH
60, Button #7)
.
The following message displays:
2. To
add
a station as a primary agent of the ACD group, use the dial
pad as follows:
Enter SSS 1 (SSS = station).
Press the HOLD button.
3. To
delete
a station from being a primary agent of the ACD group, use
the dial pad as follows:
Enter SSS 0 (SSS = station).
Press HOLD to save the entry. A confirmation tone is heard and
the display updates.
4. To
view
primary agents in the ACD group, press button #7. (Each
depression toggles through seven agents at a time.)
ACD 5 X X P RIM AR Y AG EN TS
EN D
Содержание Starplus Triad 1
Страница 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Страница 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
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Страница 55: ...1 34 Database Upload Download Routine...
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Страница 147: ...2 92 Local Number Name Translation Table...
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Страница 224: ...4 Station Attributes Programming This chapter describes the steps and procedures necessary to program station attributes...
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Страница 271: ...4 48 Page C Introduction...
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Страница 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Страница 303: ...6 24 PC ACD Interface Trace...
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Страница 333: ...8 16 Voice Mail Index Table...
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Страница 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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