7-10
UCD Timers
2. Enter a valid number on the dial pad which corresponds to
000-999 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
After completion of a UCD call (on-hook) the agent is not be subjected to
another UCD call for the duration of the Auto Wrap-Up Timer allowing
the agent to finish call related work or access other facilities. This lets
agents remove themselves from the group (i.e., DND, Call Forward) or
originate another call. By default, the UCD Auto Wrap-Up Timer is set for
4 seconds and is variable from 000 to 999 seconds.
UCD No-Answer Recall Timer
Programming Steps
1. Press the NO-ANSWER RECALL TIMER flexible button
(FLASH 61,
Button #5)
. The following message displays:
2. Enter a valid number on the dial pad which corresponds to
000-300 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
If a call routed to a station via UCD is not answered by the UCD
Agent/Station before the No-Answer Recall Timer expires, the call is
returned to UCD Queue with the highest priority. In addition, the station
that failed to answer the ringing UCD call is placed into an out-of-service
(OOS) state. By default, the UCD No-Answer Timer is at 000 (disabled) and
is variable from 000–300 seconds.
N O - AN S R ECA LL
0 00- 30 0
00 0
Содержание Starplus Triad 1
Страница 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Страница 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
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Страница 55: ...1 34 Database Upload Download Routine...
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Страница 147: ...2 92 Local Number Name Translation Table...
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Страница 224: ...4 Station Attributes Programming This chapter describes the steps and procedures necessary to program station attributes...
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Страница 271: ...4 48 Page C Introduction...
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Страница 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Страница 303: ...6 24 PC ACD Interface Trace...
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Страница 333: ...8 16 Voice Mail Index Table...
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Страница 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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