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4-12
Page A Introduction
3. Press HOLD to save the entry. A confirmation tone is heard.
Description
This feature is available with optional software.
The ACD Supervisor Monitor
with Barge-In feature provides a means for an ACD Supervisor to monitor
an agent’s call in progress and coach sales techniques or customer
relations skills. When used, a supervisor may intrude into an agent’s call
in a listen-only mode or in a true conference mode. Prior to barge-in, a
supervisor must log into the agent’s group using the supervisor log-in
code 576XXX. This feature is available with or without a warning tone. By
default, the Supervisor Monitor with Barge-In feature is disabled.
Executive Override Blocking
Programming Steps
1. Press the EXECUTIVE OVERRIDE BLOCKING flexible button
(FLASH 50,
Page A, Button #13)
. The following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone is heard.
The use of Supervisor Monitor with Barge-In is limited by federal
law and may also be limited or prohibited by state or local law, so
check the relevant laws in your area before employing these
features.
A change in volume may occur on the CO line or intercom call after
the barge-in occurs.
Executive Override is a system feature and, therefore, takes precedence
over this feature. If Supervisor Monitor with Barge-In is used properly,
Executive Override MUST be disabled. Otherwise, the barge-in is
performed with the MUTE button OFF.
EX E C OV E RR ID E B LO CK
0- 1
D ISA BLE D
Содержание Starplus Triad 1
Страница 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Страница 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Страница 17: ...xiv March 2001...
Страница 20: ...xvi March 2001...
Страница 21: ...xvii March 2001...
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Страница 55: ...1 34 Database Upload Download Routine...
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Страница 147: ...2 92 Local Number Name Translation Table...
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Страница 224: ...4 Station Attributes Programming This chapter describes the steps and procedures necessary to program station attributes...
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Страница 271: ...4 48 Page C Introduction...
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Страница 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Страница 303: ...6 24 PC ACD Interface Trace...
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Страница 333: ...8 16 Voice Mail Index Table...
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Страница 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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Страница 455: ...viii March 2001...