ACD Group Programming
6-9
Description
The Primary Agent Assignment feature allows the stations serving as
primary agents to be entered into the ACD group. Agents can login to
both a primary and secondary group. A primary agent’s ACD calls from
their primary group are always presented ahead of any ACD calls in their
secondary group.
Secondary Agents
Programming Steps
1. Press the SECONDARY AGENT flexible button
(FLASH
60, Button #8)
.
The following message displays:
2. To
add
a station as a secondary agent of the ACD group, use the dial
pad as follows:
Enter SSS 1 (SSS = station).
Press HOLD.
3. To
delete
a station from being a secondary agent of the ACD group,
use the dial pad as follows:
Enter SSS 0 (SSS = station).
Press HOLD to save the entry. A confirmation tone is heard and
the display updates.
4. To
view
secondary agents in the ACD group, press button #7. (Each
depression toggles through seven agents at a time.)
Description
The Secondary Agent Assignment feature allows the stations serving as
secondary agents to be entered into the ACD group. Agents can login to
both a primary and secondary group. A primary agent’s ACD calls from
their primary group are always presented ahead of any ACD calls in their
secondary group.
Overflow Station Forward (Flash 06, button #6) allows/disallows excess
calls to be forwarded to another station.
ACD Agent Recall (Flash 06, button #12) allows/disallows calls that have
been transferred from an ACD Agent to recall the Agent.
ACD 5 X X SE COND A RY AG EN TS
EN D
Содержание Starplus Triad 1
Страница 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Страница 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
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Страница 55: ...1 34 Database Upload Download Routine...
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Страница 147: ...2 92 Local Number Name Translation Table...
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Страница 224: ...4 Station Attributes Programming This chapter describes the steps and procedures necessary to program station attributes...
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Страница 271: ...4 48 Page C Introduction...
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Страница 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Страница 303: ...6 24 PC ACD Interface Trace...
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Страница 333: ...8 16 Voice Mail Index Table...
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Страница 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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