UCD Group Programming
7-5
UCD Overflow Station Assignment
Programming Steps
1. Press the OVERFLOW ASSIGN flexible button
(FLASH 60, Button #3)
.
2. Enter a station number to designate the UCD Groups Overflow
Station.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Deleting an UCD Overflow Station
1. Press [#] three times.
2. Then press the HOLD button.
Description
When an Overflow Station is assigned, callers that remain in queue for a
specified amount of time are routed to the assigned Overflow Station.
The Overflow Station MAY NOT be one of the UCD Group stations. Only
CO calls transferred to a UCD Group, overflow to the Overflow Station
when RAN Tables are assigned.
UCD Primary Agent Assignments
Programming Steps
1. Press the PRIMARY AGENT flexible button
(FLASH 60, Button #7)
.
The following message displays:
2. To
add
a station as a primary agent of the UCD group, use the dial
pad as follows:
Enter SSS 1 (SSS = station).
Press the HOLD button.
U CD 5XX O VE R FLOW STAT ION
X X X
U CD 5XX P R IMAR Y A GE N TS
X X X X X X XX X X X X X X X X XX
Содержание Starplus Triad 1
Страница 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Страница 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
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Страница 55: ...1 34 Database Upload Download Routine...
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Страница 147: ...2 92 Local Number Name Translation Table...
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Страница 224: ...4 Station Attributes Programming This chapter describes the steps and procedures necessary to program station attributes...
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Страница 271: ...4 48 Page C Introduction...
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Страница 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Страница 303: ...6 24 PC ACD Interface Trace...
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Страница 333: ...8 16 Voice Mail Index Table...
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Страница 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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