ACD Group Programming
6-11
Description
A Primary Message Announcement may be assigned to the group. This
message is the first one presented to the caller, if the guaranteed
message has not been enabled and the call has been transferred to the
ACD Group.
This message plays after the Message Interval Timer expires and no
agents are available.
Secondary RAN
Programming Steps
1. Press the SECONDARY RAN flexible button
(FLASH 60, Button #11)
.
The following message displays:
2. Enter a valid number (1-8) for the desired RAN Announcement Table
or a (#) to remove the entry.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
A Secondary Message Announcement may be assigned to the group.
This announcement can be used for follow-up information after the
Primary messages.
Transferred RAN
Programming Steps
1. Press the TRANSFERRED RAN flexible button
(FLASH 60,
Button #12)
. The following message displays:
2. Enter a valid number (1-8) for the desired RAN Announcement Table
or a (#) to remove the entry.
ACD 5 X X SE COND A RY R AN
1- 8
X
ACD 5 X X X FE R R AN
1- 8
X
Содержание Starplus Triad 1
Страница 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Страница 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
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Страница 147: ...2 92 Local Number Name Translation Table...
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Страница 224: ...4 Station Attributes Programming This chapter describes the steps and procedures necessary to program station attributes...
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Страница 271: ...4 48 Page C Introduction...
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Страница 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Страница 303: ...6 24 PC ACD Interface Trace...
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Страница 333: ...8 16 Voice Mail Index Table...
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Страница 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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