UCD Announcement Tables
7-11
UCD No-Answer Retry Timer
Programming Steps
1. Press the NO-ANSWER RETRY TIMER flexible button
(FLASH 61,
Button #6)
. The following message displays:
2. Enter a valid number on the dial pad which corresponds to
000-999 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
When the No-Answer Recall Timer expires, a station that failed to answer
the ringing UCD call is placed into an Out-Of-Service (OOS) state.
The
station
that was taken out-of-service is placed back in service if the
agent hits their available flex button or dials the available flex code.
The
agent
is placed back in service if the No-Answer Retry Timer expires.
If the agent does not answer their next UCD call, they are taken out-of-
service again.
This cycle continues until the station: answers calls, logs out, or goes
unavailable. By default, the UCD No-Answer Retry Timer is set for
300 seconds and is variable from 000–999 seconds.
UCD Announcement Tables
Programming Steps
If Recorded Announcement (RAN) devices are installed to operate with
UCD, these tables must be programmed.
1. Press
FLASH
and dial
[62]
. The following message displays:
N O - AN S WER RE TR Y
0 00- 99 9
30 0
AN N OU NC EMEN T TAB LE 1
T YP E # IND X ## # T IME ###
Содержание Starplus Triad 1
Страница 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Страница 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Страница 17: ...xiv March 2001...
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Страница 55: ...1 34 Database Upload Download Routine...
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Страница 147: ...2 92 Local Number Name Translation Table...
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Страница 224: ...4 Station Attributes Programming This chapter describes the steps and procedures necessary to program station attributes...
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Страница 271: ...4 48 Page C Introduction...
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Страница 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Страница 303: ...6 24 PC ACD Interface Trace...
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Страница 333: ...8 16 Voice Mail Index Table...
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Страница 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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Страница 455: ...viii March 2001...