ACD Timers
6-15
Description
The ACD Ring Timer determines how long a call rings into a busy ACD
group before being presented to the first recorded announcement. By
default, the ACD Ring Timer is set for 60 seconds, and is variable from
000–300 seconds.
ACD Message Interval Timer
Programming Steps
1. Press the MIT TIMER flexible button
(FLASH 61, Button #2)
. The
following message displays:
2. Enter a valid number on the dial pad which corresponds to
000-600 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
The ACD Message Interval Timer (MIT) determines the length of time a
caller remains in queue (listening to MOH, if provided) between recorded
announcements. By default, the ACD Message Interval Timer is set for
60 seconds and is variable from 000-600 seconds.
A RAN Table must be specified in ACD programming. If a RAN Table is
NOT specified, incoming CO callers are not answered but continue to
receive ringback.
MES SAG E IN TE RV AL
0 00- 60 0
06 0
The ACD Ring and Message Interval timers only apply when RAN ports
are specified. If RAN ports are not specified, incoming callers continue
to receive a ringback tone.
Содержание Starplus Triad 1
Страница 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Страница 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
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Страница 224: ...4 Station Attributes Programming This chapter describes the steps and procedures necessary to program station attributes...
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Страница 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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