Integrated Bus
Operation manual POSIDYN® SDS 5000
ID 442289.06
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5. Updates
STÖBER ANTRIEBSTECHNIK shall send updates to the Customer electronically or shall offer the update
for downloading on the company's website. A physical data medium, the source code and the installation
on the Customer's premises are not owed. The updates can contain additional functions, whereby the
Customer shall have no claim to the implementation of specific functions within the scope of the updates.
STÖBER ANTRIEBSTECHNIK shall thus decide alone on the type, scope and frequency of updates for
STÖBER ANTRIEBSTECHNIK software. In all other points, the provisions of § 4 shall apply analogously.
6. Testing of Supplied Software
Before use in production, the software supplied must be adequately tested by the Customer. The
contractual software and the documentation supplied must be examined immediately on receipt and any
faults discovered reported in detail in writing. § 377 German Commercial Code (HGB) shall apply. If no
such immediate notice is given, the service shall be regarded as having been approved, except in cases
of non-recognizable faults. Should such a fault be discovered later, notice of the fault must be given
immediately on discovery of this fault, otherwise the service shall be regarded as having been approved
also with regard to this fault. If STÖBER ANTRIEBSTECHNIK has fraudulently concealed the fault,
STÖBER ANTRIEBSTECHNIK may not claim a failure to notify or delayed notification of the fault by the
Customer.
7. Customer Hotline
7.1. STÖBER ANTRIEBSTECHNIK shall provide a 24 h customer hotline for the Customer. STÖBER
ANTRIEBSTECHNIK receives fault reports and orders via this hotline and passes them on to the
responsible service technicians. The hotline serves furthermore to support the Customer through
telephone advice on remedying faults, avoiding faults and working around faults. A fault elimination
guarantee and reaction or recovery times are neither assured nor owed.
7.2. Further maintenance and support services (e.g. on site) shall only be provided on the basis of a
separate order and shall be invoiced according to time on the basis of the STÖBER
ANTRIEBSTECHNIK price list valid at the time of the placement of the order.
8. Remote Maintenance
8.1. If the Customer places an order with STÖBER ANTRIEBSTECHNIK for the remote maintenance of
the servo inverter, a date for the maintenance will be agreed with the Customer. The remote access
is effected via an Internet connection set up by the Customer in accordance with the IGB SDS 5000
manual of the remote access server. For this the Customer must inform STÖBER
ANTRIEBSTECHNIK of the serial number of the servo inverter or, if the session ID method is
selected, the corresponding temporarily valid session ID number by telephone and then also
validate the number to the remote access server.
8.2. Before the maintenance process, the Customer must ensure the safety of persons and equipment
by clearing and cordoning off the whole turning and slewing circle or danger zone of the machine
axes controlled by the servo inverter. The maintenance and the safety precautions must be carried
out and monitored on the Customer's side by a technician familiar with and trained in the operation