NimbleGen MS 200 Microarray Scanner Operator’s Manual v1.0
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Problem/Error
Possible Cause(s)
Corrective Measure(s)
Computer-Level Troubleshooting
The TIFF image from
incoming scan data
could not be
generated.
Insufficient computer
memory is available.
Check computer performance.
Close any unnecessary software
that is currently running.
Verify the computer hardware
meets minimum requirements.
Scan aborts.
Insufficient computer
memory is available.
Close any other software that is
running.
Ensure the autogain area does
not exceed 22 x 22mm.
Verify the computer hardware
meets minimum requirements.
Software-Level Troubleshooting
Missing array images.
No Display Images
(
)
button is
available.
Array images were
removed from the
default file location or
renamed.
Check the assigned directory in
the File Settings Control.
Instrument software
shuts down
unexpectedly.
The Microarray
Scanner may be
performing the
initialization process
for the slide
magazine.
After inserting the slide magazine
into the Microarray Scanner, wait
for the initialization process to
complete before starting the
instrument software.
Removing a Slide from the Slide Transport
If you encounter a slide load/unload failure, follow these steps to remove the
slide from the instrument:
1.
Switch off power to the Microarray Scanner. Unscrew the two stacker
locks at the rear of the instrument to release the front cover (Figure 39).
Figure 39: Unlocking the Stacker Locks
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