E
Appendix
1. Troubleshooting
The troubleshooting table below lists possible malfunctions and errors of
the Microarray Scanner and provides corrective measures on how to resolve
them. The operator can correct some problems or errors without having to
contact Roche Microarray Technical Support. For these situations,
appropriate actions are listed in the
Corrective Measure(s)
column.
The elimination of more complicated malfunctions or errors is usually
performed by Roche NimbleGen according to separate instructions. For
these situations, the
Corrective Measure(s)
column directs you to contact
Roche NimbleGen.
Problem/Error
Possible Cause(s)
Corrective Measure(s)
Instrument-Level Troubleshooting
Communication error
occurred.
Power is not on.
Switch on power to the
Microarray Scanner using the
main power switch on its rear and
using the on/off button on its left
side.
Power/communication
was interrupted.
Check cable(s) and plug to
ensure they are securely
connected. Switch off then switch
on power to the Microarray
Scanner and computer.
Windows
Vista
or
local network firewall
may prevent
communication.
Disable or modify the settings for
the firewall. Contact your IT
Department if necessary.
The TCP/IP network
properties for the
Microarray Scanner
may have been
altered.
Verify the Microarray Scanner’s IP
address for the local area
connection is set to
169.254.101.202 and its subnet
mask is 255.255.0.0. Contact your
IT Department if necessary.
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