6. Messages and Troubleshooting
6-6
April 2003
8799-A2-GB20-10
Troubleshooting
The card is designed to provide many years of trouble-free service. However, if a
problem occurs, refer to
Table 6-2, Troubleshooting
, for possible solutions.
Table 6-2.
Troubleshooting
Symptom
Possible Cause
Solutions
Alarm LED is on.
A system failure has
occurred.
Refer to
Table 4-1, Health and
Status Messages,
in Chapter 4,
Monitoring the Card, for the
recommended action.
Cannot access the
card via the ATI.
The terminal is not set up for
the correct rate or data
format, or the card is
configured so it prevents
access.
Check the cable and
connections.
Reset the card.
Device Fail
appears on the System
and Test Status screen
under Self-Test results.
The card detects an internal
hardware failure.
Reset the card.
Contact your service
representative.
No power, or the LEDs
are not lit.
The card is not properly
seated in the DSLAM.
Verify that the card is properly
inserted.
There is no power to the
DSLAM.
Verify that the DSLAM has
power.
An LED is not lit.
LED is out.
Run the Lamp Test. If the LED
in question does not flash with
the other LEDs, then contact
your service representative.
Not receiving data.
The network or data port
cables are not connected
(check front panel LEDs for
more information).
Check network and data port
cables.
Run Loopback tests. Refer to
Chapter 5,
Testing
.
A test is being executed on
the card (check the TEST
LED on the front panel).
Stop the test or wait for the test
to end.
The G.703 port is not
enabled.
Enable the G.703 port.
The far-end device is offline.
Make sure the far-end device is
online.
Power-On Self-Test
fails. Only Alarm LED
is on after power-on.
The card has detected an
internal hardware failure.
Reset the card and try again.
Contact your service
representative.
Содержание Hotwire 8799
Страница 24: ...2 Using the Asynchronous Terminal Interface 2 10 April 2003 8799 A2 GB20 10...
Страница 68: ...5 Testing 5 10 April 2003 8799 A2 GB20 10...
Страница 144: ...C Cross Connecting Ports C 24 April 2003 8799 A2 GB20 10...
Страница 148: ...E Technical Specifications E 2 April 2003 8799 A2 GB20 10...
Страница 154: ...Index IN 6 April 2003 8799 A2 GB20 10...