OmniPod UST200, Руководство пользователя

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Appendices
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Customer Bill of Rights
Mission Statement
Insulet Corporation is dedicated to designing, developing, and
distributing products that provide superior treatment options
and lifelong health benefits for people with diabetes.
Scope of Services
Insulet Corporation’s scope of services is limited to providing the
OmniPod Insulin Management System. The System consists of
the handheld, wireless Personal Diabetes Manager (PDM), which
programs the Pod with insulin delivery instructions, and the
compact, lightweight Pod, which is worn discreetly beneath
clothing and delivers insulin based on instructions from the
PDM. The PDM contains a fully integrated blood glucose meter
and is very similar in materials, construction, and appearance to a
personal digital assistant. The Pod features no tubing and virtu-
ally pain-free automated cannula insertion.
Compliance
The OmniPod Insulin Management System is manufactured and
distributed by Insulet Corporation. The company is committed
to complying with all federal and state regulations. If you have
any questions or concerns regarding any of our activities, please
contact us at 1-800-591-3455 (from outside the United States,
781-457-5098).
Supply Shipment
Insulet Corporation contacts customers to schedule quarterly
supply shipments approximately two weeks prior to delivery.
Inquiries
Representatives are available to answer product-related inquiries
24 hours per day at our toll free number, 1-800-591-3455 (from
outside the United States, 781-457-5098). For all other questions,
concerns, or complaints, please contact us between the hours of
8:30am and 6:00pm Eastern Time, Monday through Friday, at 1-
800-591-3455 (from outside the United States, 781-457-5098).
We will respond immediately whenever possible; some issues
may take up to 14 days to resolve.
Customer’s Bill of Rights and Responsibilities
You have the right to:
1. Receive considerate and respectful service.
2. Receive service without regard to race, creed, national origin,
sex, age, disability, sexual orientation, illness, or religious affili-
ation.
3. Expect confidentiality of all information pertaining to you,
your medical care and service. Please review our HIPAA Pri-
vacy Notice later in this section.
4. Receive a timely response to your request for service.
5. Receive continued service.