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NetWare Troubleshooting
Chapter 3: Novell NetWare Setup
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3-17
Novell NetWare
Troubleshooting
Step-by-Step
The steps in this procedure should eliminate cabling,
communication, and connection problems associated with network
connected printers.
The steps are divided into two groups:
• Hardware Step-by-Step
• Software Step-by-Step
Software Step-by-Step assumes that you are connected to a Novell
NetWare network with Windows 3.1x, Windows for Workgroups,
or Windows 95 loaded on the client workstation.
Complete both of these procedures, then run a test print from your
software application. If the job prints, no further system
troubleshooting will be necessary. For print defects, refer to the
Troubleshooting chapter of the DP System Administrator Guide.
Novell NetWare Hardware Step-by-Step
1
Check LED activity on the printer. Link (green) LED should be ON
whenever it is connected to an active network. Traffic (orange) LED
should flicker with data reception.
2 VERIFY cable connections. If possible, substitute a new cable or
connectors from a known good system or printer.
3 Check the port to which your printer is attached (concentrator or
MAU). Connect a known good network device to it and test.
4 Print a Configuration Sheet from your printer.
5
Review the Connectivity Settings and check for these things:
• Ethernet or Token Ring is enabled.
• Frame Type matches the frame type of the desired fileserver.
To determine your NetWare IPX frame type, type config at
the Novell 3.1X, or 4.1X console screen. On large networks,
using multiple IPX frame types, it is CRITICAL that the
frame type be set correctly.
• PDL is set to your desired PDL (PostScript or PCL 5e) or to
Auto.
• Primary Server (for NetWare 3.1X only) is set to the name of the
server which serves the print queue you have assigned to the DP
printer.