6-10
User’s Guide
Troubleshooting
6
When you start up, a disk icon with a blinking question mark appears in the
middle of the screen.
This icon indicates that your system cannot find the system
software it needs to start up. One of the following is probably the
cause:
• Your computer may be having a problem recognizing
equipment that uses the Small Computer System Interface
(SCSI).
Power down the computer, power off all SCSI equipment and
disconnect the first SCSI device in the chain from your
computer’s SCSI port. Then restart the computer. If the
computer starts up after you disconnect your SCSI
equipment, refer to the manuals that came with the
equipment for information on how to connect SCSI
equipment and assign SCSI ID numbers.
If you have a printer connected to your computer’s SCSI port,
make sure your printer is not supposed to be connected to the
printer port instead. Check the manuals that came with your
printer for information on how to connect it properly.
• System software is not installed on the startup hard disk, the
system software is damaged, or the hard disk is not working
properly.
Start up your computer using the CD-ROM disc that contains
system software. This CD-ROM disc is in the accessory kit
shipped with your StarMax. For instructions on how to start
up your computer from the CD-ROM disc, see Starting up
from a CD-ROM disc on page 6-45. Follow the instructions in
Testing and repairing a damaged disk on page 6-37 to test your
startup hard disk and repair any damage.
If repairing the disk does not help, follow the instructions in
Installing or reinstalling system software on page 6-48 to
reinstall system software on your startup hard disk.