If you run into trouble
6-3
6
Take your time
When you see an error message, you do not have to take action
immediately. The message stays on the screen until you click the
OK button or power off the computer.
To help diagnose and correct the problem, gather as much
information on the situation as you can before starting over.
• Write down exactly what you were doing when the problem
occurred. Write down the message on the screen and its ID
number (if any). List the programs you were using and the
names of any items that have been added to the System
Folder since the system software was installed. This
information will help a service person diagnose the problem.
(It is helpful to keep a printed copy of the items in your
System Folder. For instructions on printing the contents of a
folder, see the “Printing” topic area of Mac OS Guide,
available in the Guide (
A
) menu.)
• Check the screen for any clues. Is a menu selected? What
programs and document icons are open? Note anything else
that seems relevant.
• If you were typing text and were not able to save it before the
problem occurred, you can write down the parts of the text
still visible on the screen so that some of your work will be
easy to replace.
• Ask other Mac OS users about the problem you are having;
they may have a solution for it.
If you need repair service, contact your Value Added Reseller or
Distributor. If further assistance is required, the local Motorola
Computer Group Sales office or the Motorola Computer Group’s
Customer Support Centers may be contacted.
If you know that the problem is with a particular application
program, contact the manufacturer of that software for assistance.
