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Chapter 6
Troubleshooting
When you have questions...................................................................................6-1
If you run into trouble .........................................................................................6-2
Take your time................................................................................................6-3
Start over.........................................................................................................6-4
Rebuild your desktop regularly ..................................................................6-5
Solutions to common problems..........................................................................6-7
Solutions to CD-ROM problems ......................................................................6-23
Problems using the CD-ROM drive..........................................................6-23
Problems using CD-ROM discs .................................................................6-25
Problems using ISO 9660 or High Sierra discs ........................................6-27
Problems playing audio CDs .....................................................................6-27
Problems using Photo CDs.........................................................................6-28
If your computer’s performance decreases ....................................................6-29
Solving printer problems ..................................................................................6-31
Obtaining online support and updated Mac OS software ...........................6-32
America Online ............................................................................................6-33
CompuServe .................................................................................................6-34
Internet: World Wide Web ..........................................................................6-34
Internet: FTP servers ...................................................................................6-35
Internet: gopher server................................................................................6-36
Testing and repairing a damaged disk............................................................6-37
When do you need to repair a disk? .........................................................6-37
Try these suggestions first ..........................................................................6-37
How to verify and test a disk.....................................................................6-38
How to repair a hard disk or floppy disk.................................................6-40
If Disk First Aid cannot correct the problem ...........................................6-41
Initializing a hard disk.......................................................................................6-42
When do you need to initialize a hard disk? ...........................................6-42
How to initialize a hard disk......................................................................6-43
Starting up from another disk ..........................................................................6-45
Starting up from a CD-ROM disc..............................................................6-45
Starting up from floppy disk......................................................................6-46
Starting up from another hard disk ..........................................................6-47
Installing or reinstalling system software.......................................................6-48
When should you install system software? .............................................6-48
When should you reinstall system software?..........................................6-49
Installing system software..........................................................................6-50
