6
TROUBLESHOOTING
69
Problem: Cannot access a radio with the Remote Utility
The description in this part is based on the assumption that the connection to the Server has succeeded (“CON-
NECTING” is displayed under the Server name).
❍
“BUSY” is displayed under the radio name
Possible cause
Another user is currently operating the radio.
Solution
Wait for “BUSY” to disappear.
If you are operating as the Base station, or as an administrator Remote station, you
can terminate a connection between another Remote station and a radio. (p. 38)
❍
“CONNECTING ERROR” is displayed under the radio name
Possible cause 1
Access to the selected radio is inhibited by
the Server.
Solution
Allow the Remote station to access the radio
with the Base station’s Remote Utility.
Possible cause 2
The serial port number (default: 50002) or
the audio port number (default: 50003) is
not connected.
Solution
Check the Firewall settings for both the Base
station and Remote station.
When using the internet, also check the
router’s port forwarding settings. (p. 13)
“BUSY”
“ CONNECTING
ERROR”
