6
TROUBLESHOOTING
72
Problem: Cannot properly control the radio with the Remote Controller
Possible cause 1
The same CI-V address is being used by a control software other than the Remote Controller.
Solution
Select an address other than “E0” in the
CI-V Address (RS-BA1)
menu in the Remote Controller’s
Connect Setting screen. However, this solution does not always solve the problem.
Possible cause 2
In the Remote Controller’s Connect Setting screen, a different model name is selected for the radio
that you attempt to control.
Solution
Select the proper model name in the
Model
menu in the Connect Setting screen.
NOTE:
If you could not solve the problem after trying the solutions described on the previous page and above, check
the following on the Base station side.
• Is there any radio that has the same CI-V address in the system?
Problem: The received audio cannot be heard
The description in this part is based on the assumption that the connection to the radio has succeeded (“<<CON-
NECT>>” is displayed under the radio name).
Possible cause 1
The speaker is not turned ON, or the volume level is too low.
Solution
Turn ON the speaker, or adjust the volume level.
Possible cause 2
An earphone or other device is connected to the computer in place of the speaker.
Solution
Disconnect the device.
Possible cause 3
The appropriate audio device is not selected in the Remote Utility.
Solution
Select the appropriate audio device in the
AF Output Device
menu in the Connection Setting screen
(Radio Operation mode
➔
Radio List screen
➔
[Settings]). (pp. 40, 56)
If you connect a new USB audio device to your PC, the audio device which is selected as a default
device in your PC can be changed. If you select “Default Device” in the
AF Output Device
menu,
please keep that in mind.
Possible cause 4
The volume level of the audio device is set to too low on your PC.
Solution
Adjust the volume level of the audio device. (pp. 7 to 12)
Windows 8.1, Windows 8, Windows 7 and Windows Vista have the Volume Mixer function that can
adjust each application’s audio level. If you use Windows 7 or Windows Vista, please check that the
Remote Utility or the control software is not muted, or set to an appropriate volume level.
Possible cause 5
Audio output is disabled in the Remote Utility.
Solution
Insert a check mark in the
AF Transmission
box in the Connection Setting screen (Radio Operation
mode
➔
Radio List screen
➔
[Settings]).
Possible cause 6
The volume level is too low, or the mute is turned ON in the Remote Utility.
Solution
Adjust the volume level in the Received Audio Adjustment screen (Radio Operation mode
➔
Radio
List screen
➔
[AF]). (p. 45)