3.
Compare the state of the server LEDs (off; flashing or steady; red, green, or amber) with the
LED states listed in the LED Panel State Table in this section.
4.
Go to the step number of the Basic Low End Troubleshooting Table, as specified in the right
column of the LED Panel State Table, located in the row which corresponds to your front
panel LED display state.
5.
Read the symptom/condition information in the left column of the Basic Low End
Troubleshooting Table.
6.
Perform the action(s) specified in the
Action
column.
7.
If you need more details, see the appropriate subsection of this chapter, where this
information is provided in the
Action
column. The action you are directed to perform may
be to access and read one or more error logs (System Event Log and/or Forward Progress
Log).
While we do suggest that all users follow the recommended troubleshooting methodology, and
use the Basic and Advanced Troubleshooting Tables in the next subsection, as a more experienced
troubleshooter you may elect to go directly to the subsection of this chapter (or section of this
manual) which corresponds to your own entry point of choice.
Table 5-1
table provides the corresponding subsection or location title for these different entry
points (for example, if you would prefer to start by examining the logs, you can go directly to
the subsection entitled
“Errors and Reading Error Logs” (page 120)
):
Table 5-1 Troubleshooting Entry Points
Subsection or Location
Entry Point
“Basic and Advanced Troubleshooting Tables” (page 108)
and
“Troubleshooting Tools” (page 113)
Front panel/System Insight Display LEDs
“Errors and Reading Error Logs” (page 120)
System Event Log and Forward Progress Logs
“Troubleshooting Tools” (page 113)
Offline and Online Diagnostics/INIT button
“Troubleshooting Tools” (page 113)
(see also
http://h18023.ww1.hp.com/support/svctools/webes
for
more information about this tool)
System Event Analyzer (SEA)
Basic and Advanced Troubleshooting Tables
The following troubleshooting tables are designed for use by both trained and untrained support
personnel. They should be the first tool used to determine the symptom(s) or condition of a
suspect server. Be aware that the state of the front panel LEDs can be viewed locally, or remotely
(using the
vfp
command from the iLO 2 MP).
The tables are designed to cover troubleshooting symptoms from ac power-on up to booting the
operating system (OS), specifically in Steps 1-5. In most cases, the
Table 5-2: “Front Panel LED
States” (page 109)
identifies the step number where troubleshooting should begin in the
Table 5-3:
“Basic Low End Troubleshooting” (page 109)
. Alternatively, you can skip
Table 5-2
, and start
with Step 1 in
Table 5-3
, sequencing through the table steps to locate the symptom/condition
most descriptive of your current server status; this becomes the first step in your troubleshooting
procedure. Where appropriate, an action or actions prescribed in the “Action” column of
Table 5-3
is followed by a reference to the corresponding subsection of this chapter for further information.
108
Troubleshooting
