5 Troubleshooting
The purpose of this chapter is to provide a preferred methodology (strategies and procedures)
and tools for troubleshooting rx2660 server error and fault conditions.
This chapter addresses the following topics:
•
“Methodology” (page 106)
.
•
“Troubleshooting Tools” (page 113)
.
•
“Errors and Reading Error Logs” (page 120)
.
•
“Supported Configurations” (page 123)
.
•
“CPU/Memory/SBA” (page 125)
.
•
“Power Subsystem ” (page 130)
.
•
“Cooling Subsystem” (page 131)
.
•
“I/O Backplane (LBAs/Ropes/PDH/PCI-X/PCIe Slots)” (page 132)
.
•
“Management Subsystem” (page 134)
.
•
“I/O Subsystem (SAS/DVD/HDD)” (page 135)
.
•
“Booting ” (page 136)
.
•
“Firmware” (page 137)
.
•
“Server Interface (System Console)” (page 138)
.
•
“Environment ” (page 138)
.
•
“Reporting Your Problems to HP” (page 139)
.
Methodology
General Troubleshooting Methodology
There are multiple entry points to the troubleshooting process, dependent upon your level of
troubleshooting expertise, the tools/processes/procedures which you have at your disposal, and
the nature of the system fault or failure.
Typically, you select from a set of symptoms, ranging from very simple (system LED is blinking)
to the most difficult Machine Check Abort (MCA) has occurred. The following is a list of symptom
examples:
NOTE:
Your output might differ from the output in the examples in this book depending on
your server and its configuration.
•
Front panel LED blinking
•
System alert present on console
•
System won’t power-up
•
System won’t boot
•
Error/Event Message received
•
Machine Check Abort (MCA) occurred
106
Troubleshooting
