For information on contacting the Hewlett Packard Enterprise Support Center (HPESC) near
you, go to
http://www.hpe.com/support/hpesc
.
Online Support
To contact Hewlett Packard Enterprise Customer Support online, see Worldwide Limited Warranty
and Technical Support Guide or visit us at
http://www.hpe.com/support/hpesc
On our web page, enter the server model number (rx6600) and search the field.
The following information is available on this website:
•
Software and firmware updates
•
The latest drivers and utilities
•
Additional documentation
Information to Collect Before you Contact Support
NOTE:
It is highly recommended that you keep detailed records of any changes to your system,
and of how system behavior has changed over time, or as a result of changes made to your
system.
Before you contact Hewlett Packard Enterprise support, you should:
1.
Check the previous sections of this chapter and attempt to solve the problem.
•
Note failure symptoms and error indications (LEDs and messages).
•
Capture and permanently log the current SEL and FPL contents.
•
Try to determine precisely what did or did not happen.
2.
Collect the following information:
•
The model number of your server (for example, rx6600).
•
The product number of your server. This can be found on the identification label, which
is found at the front of the unit.
•
The serial number of your server. This can be found on the identification label.
3.
Be familiar with your system configuration.
•
Are you using the LAN, RS232, or web interface to monitor the server?
•
How many processors, DIMMs, and PCI cards have been installed?
•
What versions of processor, memory, and PCI cards are used and where are they
installed?
•
What accessories are installed?
4.
Determine the following
•
Which firmware versions are in use?
•
When did the problem start?
•
Have recent changes been made to the system?
•
Which OS and version is in use?
Reporting Your Problems to Hewlett Packard Enterprise
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