Table 40 Basic Entry Class Troubleshooting (continued)
Action
Condition
Step
Preceding problem is fixed when iLO 2 MP menu appears on the system
console, and the System Health is Steady Green.
Nothing may be logged for this condition (System Health is Off, Internal Health
is Steady Green, External Health is Steady Green, and Power is Steady
Cannot see EFI prompt on
system console.
4b
Green). Front panel LEDs indicate that the server is either booting or running
the OS.
1.
Examine the state (for example, flashing or solid on) of the three LEDs,
located in the back left corner of the chassis, visible through the perforations
in the chassis. Server (logic and system firmware) stages are tracked by
the PDH FPGA, using these three LEDs (see
2.
Examine the iLO 2 MP logs for entries related to processors, processor
power modules (PPMs), shared memory, and core I/O devices (see
and Reading Error Logs” (page 148)
).
Preceding problem is fixed when EFI menu appears on the system console,
and system firmware booting completes.
Nothing may be logged for this condition (System Health is Off, Internal Health
is Steady Green, External Health is Steady Green, and Power is Steady
Green).
Cannot find a boot disk or
removable media drive.
4c
1.
Examine the boot device, to determine if it is plugged into its drive bay
properly.
2.
Examine the drive’s cabling for any problems.
3.
Examine the boot path settings.
4.
Examine the iLO 2 MP logs for entries related to processors, processor
power modules (PPMs), shared memory, and core I/O devices.
Preceding problem is fixed, when all boot devices are found.
Nothing is logged for this condition (System Health is Off, Internal Health is
Steady Green, External Health is Steady Green, and Power is Steady Green)
1.
Examine the LED next to each RAID connector, and replace the RAID
HBA (if this LED is either Steady Amber or Steady Red, it indicates RAID
drives are degraded or corrupted, respectively).
Preceding problem is fixed when all of these LEDs remain Off, after next
power on.
There are RAID channel
redundancy failures.
4d
Front panel LEDs indicate that the server’s power is turned on, and that the
server is either booting or running the OS. Nothing may be logged for this
Cannot see OS prompt on
system console.
5
condition (System Health is Steady Green, Internal Health is Steady Green,
External Health is Steady Green, Power is Steady Green).
1.
Examine the iLO 2 MP logs for entries related to processors, processor
power modules (PPMs), shared memory, and core I/O devices (see
and Reading Error Logs” (page 148)
).
NOTE:
Be sure to check the console settings from the Boot Manager for
your OS.
Preceding problem is fixed when OS prompt appears on the system console.
lists the advanced entry class troubleshooting conditions and actions.
Methodology
139