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HEWLETT
PACKARO
1179
CATHODE-RAY TUBE WARRANTY
AND INSTRUCTIONS
The cathode-ray tube (CRT) supplied in your Hewlett-Packard Instrument and replacement
CRT's purchased from -hp- are warranted by the Hewlett-Packard Company against elec
trical failure for a period of one year from the date of shipment from Colorado Springs.
Broken tubes and tubes with phosphor or mesh burns are not included under this warranty.
No other warranty is expressed or implied.
INSTRUCTION TO CUSTOMERS
If the CRT is broken when received, a claim should be made with the responsible carrier. All
warranty claims with Hewlett-Packard should be processed through your nearest Hewlett
Packard Sales/Service Office (listed at rear of instrument manual).
INSTRUCTIONS TO SALES/SERVICE OFFICE
Return defective CRT in the replacement CRT packaging material. If packaging material is
not available, contact CRT Customer Service in Colorado Springs. The Colorado Springs
Division must evaluate all CRT claims for customer warranty, Material Failure Report
(MFR) credit, and Heart System credit. A CRT Failure Report form (see reverse side of this
page) must be completely filled out and sent with the defective CRT to the following address:
HEWLETT-PACKARD COMPANY
1900
Garden of the Gods Road
Colorado Springs, Colorado
80907
Attention:
Parcel Post Address:
P.O. Box
2197
Colorado Springs, Colorado
80901
CRT Customer Service
Defective CRT's not covered by warranty may be returned to Colorado Springs for disposi
tion. These CRT's, in some instances, will be inspected and evaluated for reliability informa
tion by our engineering staff to facilitate product improvements. The Colorado Springs Divi
sion is equipped to safely dispose of CRT's without the risks involved in disposal by
customers or field offices. If the CRT is returned to Colorado Springs for disposal and no
warranty claim is involved, write "Returned for Disposal Only" in item No.
5
on the form.
Do not use this form to accomplish CRT repairs. In order to have a CRT repaired, it must be
accompanied by a customer service order (repair order) and the shipping container must be
marked" Repair" on the exterior.
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